Frequently Asked Questions
Everything you need to know about shopping with Scotch & Soda Amsterdam.
What are your standard shipping times and costs?
We offer standard shipping across Europe and North America within 3-5 business days. Shipping is free on all orders over $100; otherwise, a flat rate applies based on your location.
How can I return an item if it doesn't fit?
You can return any unworn item with original tags attached within 30 days of purchase. Simply use our online portal to generate a prepaid return shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link and unique ID to monitor your delivery in real-time.
Are your clothing materials sustainably sourced?
Yes, we are committed to sustainability. A significant portion of our collection is made from organic cotton, recycled polyester, and eco-friendly dyes as part of our 'Amsterdam Proof' initiative.
Do you offer international shipping outside of the EU?
We currently ship to over 50 countries worldwide. Please select your specific region from our country selector to see localized shipping rates and customs information.